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Apple Subscribers


How Do I Use The App?


How to Read the Magazine on an Apple Device


To read the magazine on a portable device, download either the magazine's own app or the Exactly app from the iTunes store .

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How an in-App Subscription Works


With an in-app subscription through iTunes you will solely have access to the magazine through the app. You can download the app to 5 different devices and be logged in at the same time.

Once the subscription ends so will your access to the entire archive of the magazine.

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How to Log in with an in-App Subscription


To log in via the app with an in-app purchase, flick through the free sample pages until you see the message "these pages are only available to subscribers".

Tap "restore existing" and type in your Apple ID username and password. N.B Make sure that you are using the same Apple ID that you originally used to subscribe to the app.

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How to Log in with all Other Subscriptions


To log in via the app with an existing Exact Editions or a print subscription, flick through the free sample pages until you see the message "these pages are only available to subscribers".

Tap the "log in" button and type in your Exact Editions username and password.

If you are a print subscriber and this is the first time you are trying to access the digital version of the magazine, register your subscription details first.

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Changing or Adding Devices


If you have recently changed your device or you own multiple devices, you can easily access an app that you are already subscribed to.

Download the app on your new or extra device and log in with the same details as before.

To log in, follow the steps outlined above, in accordance with the type of subscription you have, Exact Editions or in-app

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Managing your Subscription


In order to renew or cancel the recurring nature of your subscription through iTunes:

  1. Go to the App Store from the homepage of your device.
  2. Tap "featured" at the bottom of the screen.
  3. Scroll down to the bottom of the page and tap the "Apple ID" button.
  4. Once you have entered your Apple ID password, select "View Apple ID.
  5. Under the Subscriptions section, click on the "manage" button.*
  6. You'll the see the option to slide the auto-renew for each of your subscriptions to "ON" or "OFF".

*Please note that if the subscriptions section is not appearing then it means that you currently don't hold any active subscription.

You can also see Apple's own advice on managing the auto-renew.

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Syncing an Issue for Offline Access


The latest issue of your magazine will always get synced to your device ready for reading offline. You can choose to sync additional back-issues as follows:

  1. Select the issue you wish to sync to your device from the menu.
  2. Tap the star in the top left corner of the app to start syncing the issue.*
  3. To un-sync the issue, simply tap the star once more.

*If you cannot see the star icon put your device in the horizontal position. All of the icons will then appear in the top toolbar.

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How to Bookmark a Page within the App


Navigate to the page you would like to bookmark and tap the "Share" icon in the top left corner of the screen and select "Bookmark" from the drop-down menu.

You will then have the option to name your bookmark and file it in a folder.

Once saved, you will be able to navigate straight back to that page from the "Bookmarks" icon.

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How to Search within the App


To search within a single issue of the magazine, use the search box at the top right of your screen.

To search the entire archive of back issues, press the "Issues" tab at the top left of the screen, and use the search box at the top right of the drop-down box which appears.

For an overview of how to use bolean search within the app go to our blog post about advanced searching.

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How to Share Content from the App


To share an interesting page via email, message, Twitter or Facebook, tap the "Share" icon at the top left of the page.

To be able to share on Twitter / Facebook, make sure that you are logged into the accounts you'd like to use. You can do this by selecting "Settings" from the home screen, and checking that your account details are correct.

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My App is not Showing the Latest Issue


If the app is not showing the latest issue of the magazine you are subscribed to, kill the app by double clicking on the home button and swiping the thumbnail image of the app upwards until it disappears. Then, re-open the app. The latest issue should now be displayed in the "issues" menu.

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How to Un-Freeze your App


If your app is frozen there are several things you can do to try to "un-freeze" it.

  1. Update your app so that it is running on the latest version released.
  2. Update your device so that it is running on the latest version of the operating system released.
  3. Restart your device and then open up the app again.
  4. Access the app by using a different wifi network and 3G/4G. When switching wifi network, make sure that you switch the network first before you kill and restart the app.
  5. If the app is still unresponsive, let our customer support staff know by emailing them at support@exacteditions.com.
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