Skip to main content

Privacy Policy

This is the privacy policy ("Privacy Policy") that governs how we, Exact Editions Limited ("Exact Editions", "we", "our" or "us"), use Personal Information (defined below) that we collect, receive and store about individuals in connection with the use of the website, and any other website that we operate (each, together with its sub-domains, content and services, a "Site").

We have implemented this Privacy Policy because your privacy, and the privacy of other users, is important to us. This Privacy Policy explains our online information practices and the choices you can make about the way your Personal Information is collected and used in connection with the Site. "Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, a home or other physical address, or other contact information.

How We Collect and Use Your Personal Information

We record the email address you supply when you register for an account with Exact Editions, so that you can log back into our services later on. We remove this record two years after the expiry of your last subscription with us, at which point you will need to register for a new account with us if you wish to set up a new subscription.

We will use this email address to contact you with notices related to your account status (confirmation of purchase, notice of expiry). You may also opt in to receive a notification when new issues are available in your account.

If you send us a "Contact Us" request, whether by submitting an online form that we make available or by sending an email to an email address that we display, you may be required to provide us with certain information such as your name and email address.

If you contact us for technical support, we'll manage our response and your original enquiry via Zendesk.

Our Site may utilize "cookies", anonymous identifiers and other tracking technologies in order to for us to provide our Site and present you with information that is customized for you. A "cookie" is a small text file that may be used, for example, to collect information about activity on the Site. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, though if you do so you will not be able to access areas of the sites which require you to log in.

We make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We may use such information to analyze trends, administer the Site, monitor performance, help with technical support enquiries, and track user's movement around the Site. We expire these activity logs after thirty days.

For site monitoring and traffic analysis we integrate with three third parties: Google Analytics, New Relic and Scout. These services work with aggregate data to collect information about use of the Service. They do not identify individuals. We anonymise your IP address before we share it with Google Analytics. Google Analytics collects information such as how often users visit the Service, what pages they visit when they do so, and what other sites they used prior to coming to the Service. We use the information we get from Google Analytics to maintain and improve the Service and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to and use of the Service is restricted by the Google Analytics Terms of Service, available at, and the Google Privacy Policy, available at You may learn more about how Google collects and processes data specifically in connection with Google Analytics at You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at

We store minimal contact information for employees of the publishers we work with for performing the contracts, so we can fulfil our obligations to both the subscribers and the publisher.

We store minimal contact information for prospective publishers on the legal basis of legitimate interest, as we believe our services can enhance their business.

We store minimal contact information for prospective institutional subscribers on the legal basis of legitimate interest, as we believe our platform and the content it offers can enhance their services.

Purchasing Subscriptions

If you purchase a subscription through iTunes, the Google Play store or the Kindle Fire then Apple, Google or Amazon respectively will record and retain their own records of that transaction. Similarly, PayPal or Stripe will retain their own records if you use them to pay for a purchase.

Some of our publishing partners sell subscriptions directly which allow you to register a unique identifier with us to claim digital access ("Universal" subscriptions). Publishers are able to see which of these identifiers have been registered.


When we contact you by email, we may do so via a third-party service provider (SendGrid). You may choose not to receive future promotional, advertising, or other Site-related emails from us by selecting an unsubscribe link at the bottom of each email that we send. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any "Contact Us" request as well as administrative emails (for example, in connection with a password reset request) that are necessary to facilitate your use of the Site.

Children's Information

The Site is not structured to attract children under the age of 13 years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years. If we learn that we have collected Personal Information from a child under 13 years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at


The security of Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security or confidentiality. If you have any questions about security on the Service, you can contact us at

Disclosure of Your Personal Information

We may disclose your Personal Information or any information you submitted via the Site if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Exact Editions, our users, yourself or the public.

In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Information in connection with the foregoing events.


We are committed to protecting your privacy. Protecting your privacy online is an evolving area, and we are constantly evolving our Service to meet these demands. If you have any comments or questions regarding our Privacy Policy, or your Personal Information that we may be storing and using, please contact us at

Details of Variations

May 21, 2018: Updated to reflect GDPR

18 October 2013: Updated to include location information.

8 April 2013: Updated to include New Relic and Flurry.

25 May 2011: Updated to include iTunes in-app purchases and Google Analytics.

25 November 2005: Posted.

Skip to main content