Contact one of our support staff.
We record the email address you supply when you register for an account with Exact Editions, so that you can log back into our services later on. We remove this record two years after the expiry of your last subscription with us, at which point you will need to register for a new account with us if you wish to set up a new subscription.
We will use this email address to contact you with notices related to your account status (confirmation of purchase, notice of expiry). You may also opt in to receive a notification when new issues are available in your account.
If you send us a "Contact Us" request, whether by submitting an online form that we make available or by sending an email to an email address that we display, you may be required to provide us with certain information such as your name and email address.
If you contact us for technical support, we'll manage our response and your original enquiry via Zendesk.
Our Site may utilize "cookies", anonymous identifiers and other tracking technologies in order to for us to provide our Site and present you with information that is customized for you. A "cookie" is a small text file that may be used, for example, to collect information about activity on the Site. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, though if you do so you will not be able to access areas of the sites which require you to log in.
We make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We may use such information to analyze trends, administer the Site, monitor performance, help with technical support enquiries, and track user's movement around the Site. We expire these activity logs after thirty days.
We store minimal contact information for employees of the publishers we work with for performing the contracts, so we can fulfil our obligations to both the subscribers and the publisher.
We store minimal contact information for prospective publishers on the legal basis of legitimate interest, as we believe our services can enhance their business.
We store minimal contact information for prospective institutional subscribers on the legal basis of legitimate interest, as we believe our platform and the content it offers can enhance their services.
If you purchase a subscription through iTunes, the Google Play store or the Kindle Fire then Apple, Google or Amazon respectively will record and retain their own records of that transaction. Similarly, PayPal or Stripe will retain their own records if you use them to pay for a purchase.
Some of our publishing partners sell subscriptions directly which allow you to register a unique identifier with us to claim digital access ("Universal" subscriptions). Publishers are able to see which of these identifiers have been registered.
When we contact you by email, we may do so via a third-party service provider (SendGrid). You may choose not to receive future promotional, advertising, or other Site-related emails from us by selecting an unsubscribe link at the bottom of each email that we send. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any "Contact Us" request as well as administrative emails (for example, in connection with a password reset request) that are necessary to facilitate your use of the Site.
The Site is not structured to attract children under the age of 13 years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years. If we learn that we have collected Personal Information from a child under 13 years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at firstname.lastname@example.org.
The security of Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security or confidentiality. If you have any questions about security on the Service, you can contact us at email@example.com.
We may disclose your Personal Information or any information you submitted via the Site if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Exact Editions, our users, yourself or the public.
In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Information in connection with the foregoing events.
Last updated: May 21, 2018