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About us Editor Charissa King 020 7501 6341 Senior reporter Millicent Machell 020 7501 6764 Senior content and marketing executive Dominic Bernard 020 7501 6730 Reporter Honey Wyatt 020 7501 6773 Production editor Nick Mansley Publisher Darryl Danielli Sales director Jack Troutt 020 7501 6672 Sales director Angela Koduah 020 7501 6685 Art director Laura Tallon Studio manager Louise Wood Production controller Jamie Hodgskin Production manager Kyri Apostolou Circulation manager Chris Jones Production director Richard Hamshere Chief operating officer Jon Benson Please read our privacy policy, by visiting http://privacypolicy.markallengroup.com. This will explain how we process, use & safeguard your data The paper used within this publication has been sourced from Chain-of-Custody certified manufacturers, operating within international environmental standards, to ensure sustainable sourcing of the raw materials, sustainable production and to minimise our carbon footprint. hrmagazine.co.uk September/October 2024 Contents 40 Tessa Boshoff, VP of HR at education provider Wall Street English, on her business transformation journey 22 22 AI mythbusting must try to see pa and assess the te 22 AI mythbusting: leaders must try to see past the hype and assess the technology’s real-world b real-world benefits 32 Frontline workers are bearing the brunt of a rise in abuse and harassment. HR must do more to protect them 48 Getting people’s names wrong is hurtful and unnecessary.Take a little time to get them right Contents September/ October 2024 News and analysis 4 Leader article 6 Never stop learning: every day is a school day 6 HR news briefing 10 The four- day work week, Sky Sports pundit loses IR35 case, dress codes reassessed, and more 10 News analysis The summer’s civil unrest put HR’s responsibilities in the spotlight. How did the sector measure up? 12 Hot topic Should employers be able to dictate their workers’ physical appearance? 14 People moves Who’s gone where Comment 16 Academic view What HR can earn from the improv scene 18 The HR hot seat The impact of menopause on ADHD 19 Have your say The right to switch of f, suicidal feelings, four-day work weeks and more 21 Legal ease Sexual harassment protections updated Strategic HR 22 Technology Don’t believe the hype: separating the AI bunkum from the business benefits 26 Cover story HR’s public image is in need of rescuing. Can internal comms step up and save the day? 32 Health and wellbeing With abuse aimed at frontline workers on the up, what more can HR do to protect employees? Operational efficiency 36 A different slant How to ensure hybrid employees can stay happy and healthy 40 Profile Tessa Boshoff of Wall Street English on helping the ‘sleeping giant’ achieve its potential 44 Case study Lloyd’s looks to a brighter, more diverse future after assessing its dark history Personal development 46 Lessons from the C-suite JC Townend, CEO UK and Ireland, LHH 48 Resources Business books and HR’s D&I clinic 49 Future leader What the HRD of tomorrow thinks 50 How I got here Faye Longhurst, regional people lead Europe, Canva Human Resources (HR) is published bi-monthly by MA Business Ltd. Editorial, production, advertising and events: St Jude’s Church, Dulwich Road, London SE24 0PB. The content of this publication is protected by copyright. Full details are available from the publisher. © MA Business Ltd, 2024. All rights reserved. No part of HR may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopying, recording, or otherwise without prior written permission of the editor. To request your own free copy of HR, go to http://registrations.markallengroup.com Circulation dept phone: +44 (0)1322 221144 Circulation by email: circulation@findlay.co.uk UK PERSONAL SUBSCRIPTION RATES Quarterly Direct Debit £24 Annual Direct Debit £96 Annual Credit Card £101 2 yr Annual Credit Card £172 Subscribe online: www.magsubscriptions.com Back issues £10 ISSN 0964-8380. Printed by Pensord Press Ltd, Dowlais, CF48 3TD PART OF www.markallengroup.com September/October 2024 HR 3

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