Skip to main content
Read page text

Page Text

10-23 October 2016 printweek.com 3

Editor and publisher

Darryl Danielli 020 7501 6680

Reporter Max Goldbart 020 7501 6681 Contributing editor

Jo Francis 020 7501 6688 Features & production editor

Nick Mansley 020 7501 6682 Account director Angela Koduah

020 7501 6685 Account director James Cockburn

020 7501 6692 Classified sales executive

Edith Barrett 020 7501 6716 Senior classified sales manager

Lauren York 020 7501 6767 Art director Dinah Lone Group production manager

Jon Redmayne

020 7501 6724 Production director Richard Hamshere Circulation manager

Chris Jones Commercial director

Tim Porter 020 7501 6737 Executive director, MA Business

Ed Tranter Managing director, MA Business

Peter Knutton Chief executive officer Ben Allen

Chairman Mark Allen Email firstname.surname@

markallengroup.com PrintWeek editorial printweek.newsdesk@ markallengroup.com PrintWeek advertising printweek.advertising@

markallengroup.com Circulation department circulation@markallengroup.c0m

01322 221144 To request your own free copy of PrintWeek, go to http://registrations.

markallengroup.com

PrintWeek is published by MA Business Ltd, St Jude’s Church, Dulwich Road, London SE24 0PB Tel: +44 (0)20 8677 0012 Website: www.printweek.com The views expressed do not necessarily represent those of the editor. Advertisements in the magazine do not imply endorsement of the products or services advertised. ISSN 1350-9829. Printed by Pensord Press Ltd, Blackwood NP12 2YA

8,351 1 Jan 2015 to

31 Dec 2015

The paper used within this publication has been sourced from Chain-of-Custody certified manufacturers,

operating within international environmental standards, to ensure sustainable sourcing of the raw materials, sustainable production and to minimise our carbon footprint.

Editor’s comment

Xerox set to meet challenges head on

In around 12 weeks’ time a new force in digital printing will be born: Xerox Corporation.

Okay, well perhaps ‘born’ is a little strong, after all it’s been around for 110 years in various guises, but it will definitely emerge from its chrysalis of the past year in a new form so perhaps reinvented is more accurate.

Speaking about his plans for the business he will lead come 1 January 2017, chief executive in waiting Jeff Jacobson makes some interesting points.

Of course, things like focusing on a return to growth while at the same time ensuring continued cash generation are logical. Equally it will come as no surprise that he finds the prospect of being free to invest in the self-same business that generates said cash, rather than just the sexy sibling that generates headline growth, a tantalising prospect.

Ditto his goal to try and break down some of the barriers the corporate giant has unwittingly installed between itself and its customers over the years probably can’t come a moment too soon.

However, the idea of creating a country focus by decentralising geographically and creating a network of national leads that oversee all the vertical markets in their country is especially interesting.

It’s a model that many of Xerox’s peers have shied away from creating or, if historically it did exist, they have removed in an effort to reduce costs and duplication.

But if a business is switching from managing decline to actively targeting growth it has to make sense. It not only empowers those countries, it also means that with a less corporate structure there’s nowhere to hide if things start to go awry.

Because every business has its challenges, and making people accountable is a sure fire way to sharpen their senses for sniffing out success. Darryl Danielli Editor, PrintWeek

Contents

Briefing Printers’ phone manner is criticised in study, but is that a fair assessment?

Interview Xerox’s Jeff Jacobson outlines his vision for the company post split

League table Print management heads in new directions, both home and away

Me & my... DigitalPrinting.co.uk on HP’s SmartStream Production Center

From the archive Turning back the years through this title’s rich and varied history

News briefing Fourteen days The biggest news stories of the fortnight Who, what, where... The print industry around the UK Briefing: Customer service Is print failing on phone etiquette? Briefing: Economy Gov’t loosens purse strings for investment Knowledge Bank Knowledge is power Your digest of the latest business news Interview Xerox’s Jeff Jacobson intends to embrace the challenges of the reinvented business

League table UK print management reassesses its role in the industry and explores new avenues of growth Cyber security Printers’ use of data, some of it sensitive,

makes them attractive targets for cyber crime Business inspection TH Jordan teams up with charity MindWise Community Celebrating print’s people Q&A, 60 seconds with... and Jo’s help line Product portfolio News The latest machinery launches and updates

Me & my... DigitalPrinting.co.uk reviews HP’s SmartStream Star product Xerox Direct To Object printer Technology Corrugated is the latest sector to benefit from the flexibility of single-pass inkjet technology From the archive 2 November 1988 Parkway’s leopard alert: big cats on the prowl Classified Services For sale & wanted Recruitment

PrintWeek is the beating heart of your industry, whether you’re a printer, buyer or supplier. Our mission is to ensure that our readers are armed with the tools and information to meet the challenges of today with confidence. We will also reflect how print, online and live events are complementary, not combative, by delivering unrivalled daily news coverage via our market-leading website and focusing on best practice, business excellence and the latest trends every fortnight in print and via our portfolio of live events. Like you, we are committed to our independence, because PrintWeek is your magazine for your industry and is the one source of information that you can trust.

Skip to main content