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Editor Jo Gallacher 020 7501 6341 Deputy editor Beau Jackson 020 7501 6773 News reporter Dominic Bernard

020 7501 6730 Production editor Nick Mansley

Publisher Darryl Danielli Sales director

Edith Barrett 020 7501 6716 Sales director Angela Koduah 020 7501 6685

Art director VeeSun Ho Studio manager Carolyn Allen Production assistant

Larry Oakes Production manager

Kyri Apostolou Circulation manager

Chris Jones Production director Richard Hamshere

Chief operating officer Jon Benson January/February contributors Cath Everett, Claire Muir and Sarah Ronan

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10,139 July 2019 – June 2020

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to ensure sustainable sourcing of the raw materials, sustainable production and to minimise our carbon footprint.

November/December 2021 Contents

Contents November/ December 2021

28 Princes’ Joe Dent explains how putting heart and soul into the brand has brought benefits all-round

Baggage strap tag




Final Flight:

Gen Z 07/07/1997


17/06/1980 Flight:

32 What’s in a name? Do generational labels do more harm than good?

M 30/12/1965Gen X







27/02/1944 BabyBoomer

News and analysis 4 Leader article

Magical Excellence Awards bash was a highlight in an otherwise tumultuous year 6 HR news briefing

HRMI list revealed, Supreme Court rules on contract changes, HR at high risk of change fatigue and more 11 Hot topic

What can rising employee ownership deliver for business and workers? 12 News analysis

Away from political sleaze, second jobs are on the up and can bring advantages

38 All the winners and shortlisted entrants in this year’s hard-fought

Excellence Awards

64 HR must learn to build an employee experience that works for everyone

Comment 14 In the HR hot seat

HR needs a shake-up to offer workers more protection and firms better performance 16 Academic view

Are we embracing the benefits of flexibility? 19 Legal ease

Employers have a duty to treat greivances seriously, however petty they seem 20 Have your say

Better onboarding, Sunak’s extended job support, the concerns of younger workers, a new model for HR

Strategic HR 22 Cover Story

The Great Resignation and a surge in vacancies calls for creativity

26 Webinar

How HR can help employees rediscover their potential and reinvigorate their careers 28 Profile interview

Princes’ Dent on putting the company’s keyworkers first during the pandemic 32 Employee relations

Why trying to lump employees together is pushing us all apart 34 Different slant

Focus on cultural agility, not on EDI programmes 38 Excellence Awards 2021

All the results from the sector’s most magical and prestigious awards scheme

Operational efficiency 64 Webinar

How do you craft an employee experience that genuinely benefits workers? 66 CSR

HR has a responsibility to help the UN meet its targets for sustainable development

Personal development 70 People moves

Who's gone where 72 Resources

Business books, future leader and HR’s D&I clinic 74 Lessons from the C-suite

Ian Wilson, CEO, DHL Express UK

Human Resources (HR) is published monthly by MA Business Ltd. Editorial, production, advertising and events: St Jude’s Church, Dulwich Road, London SE24 0PB.

The content of this publication is protected by copyright. Full details are available from the publisher. © MA Business Ltd, 2021. All rights reserved. No part of HR may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopying,

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ISSN 0964-8380. Printed by Pensord Press Ltd,

Blackwood, NP12 2YA

November/December 2021 HR 3

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